At Don Txoko, we operate as an intimate restaurant where each service is carefully prepared in advance with close attention to detail. Each reservation is therefore important to us, and we kindly ask guests to review the following information.

Reservations

To secure a table, we require valid card details at the time of booking. All reservations are considered provisional until confirmed.

Dining Experience

Our experience is designed to be enjoyed over approximately two hours. Guests are kindly asked to arrive at their reserved time. Tables are held for 15 minutes after the scheduled time, after which the reservation will be released. In such cases, the standard cancellation fee of £25 per guest will apply.

Cancellations & Amendments

We kindly ask for at least 48 hours’ notice for any changes or cancellations. Cancellations, amendments, or no-shows within 48 hours of the reservation time will incur a charge of £25 per guest.

Dietary Requirements

Due to the nature of the experience, we are unable to accommodate dietary requirements or allergies. By booking, guests acknowledge and accept this policy. Where an allergy is present, we are unable to proceed with the reservation. Where an allergy is declared after being seated at the restaurant, we are unable to proceed with the experience. In such cases, the standard cancellation fee of £25 per guest will apply.

Restaurant Atmosphere

We ask guests to be mindful of noise levels so that all tables may enjoy a calm and considered dining experience. 

Abusive, aggressive, discriminatory or harassing behaviour towards any member of staff will not be tolerated. We reserve the right to refuse or discontinue service and require guests to leave the premises immediately. In such circumstances, reservation charges still apply.

Additional Information

Dogs are not permitted, with the exception of assistance dogs.

A Final Note

We sincerely thank you for taking the time to review our policy.

These guidelines allow us to maintain the consistency, care, and attention to detail that define Don Txoko.

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We look forward to welcoming you.